Refunds & cancellations
Rules for deposits, cancellations, rescheduling, and refunds on financial auditing engagements with Cloudbackendanalytics.
Last updated: 28 July 2026
Scope
This policy applies to professional engagements described on this site — statutory audits, internal control reviews, readiness assessments, and inventory observation support. It does not cover products, subscriptions, or goods shipping, which we do not sell.
Engagement fees and deposits
Fees are confirmed in the engagement letter. We may request a deposit (commonly 30% of the agreed fee) to reserve fieldwork dates. The balance is due as stated in the letter, typically on delivery of the draft report or within fourteen days of the invoice date.
Refund eligibility
Full refund of amounts paid is available if we cancel the engagement for reasons within our control before substantive fieldwork begins. If you cancel more than fourteen calendar days before the agreed fieldwork start date, we refund deposit amounts less a documented administrative charge of up to NT$8,000 or 10% of the deposit, whichever is lower.
Partial refunds
If you cancel within fourteen days of fieldwork start, or after planning procedures have begun, we retain fees for work already performed (planning hours, travel booked, specialist coordination) and refund any unused remainder of the deposit. Time is calculated at the rates implied by the engagement letter.
Non-refundable items
- Fees for fieldwork days already delivered
- Third-party confirmation or specialist costs already incurred with your approval
- Administrative charge on late client-initiated cancellations as described above
Work already started
Once walkthroughs, sampling, or inventory observation have started, refunds apply only to unused future days. Completed phases are billed in full.
No-shows and access failures
If our team arrives as scheduled and cannot obtain agreed access to records, systems, or warehouse areas for reasons within the client’s control, that day may be charged. We will attempt to reschedule remaining work where practical.
Rescheduling
You may request one reschedule without charge if notice is given at least ten business days before fieldwork. Later reschedules may incur a fee reflecting non-recoverable preparation or travel. We will confirm new dates in writing.
Refund process and timing
Email info@cloudbackendanalytics.digital with your engagement reference, reason for the request, and payment details used. We confirm eligibility within five business days and process approved refunds within fourteen business days to the original payment method where possible, or by bank transfer to an account you nominate in Taiwan.
Exceptions
Mandatory regulatory deadlines, force majeure events, or independence conflicts discovered after acceptance may require termination. In those cases we bill only for work properly performed and refund unused prepaid amounts without the late-cancellation administrative charge when the termination is driven by our independence or force majeure.
Contact
Refund and cancellation requests: info@cloudbackendanalytics.digital, +886228914151/28914196, 22ChungyangS.Rd.,Sec.2PeitouTaipei.